Rules & Regulations

Article 1
Parque Aquático da RTA’s owner, from now on designated Parque Aquático, is RTA – Rio Tâmega, Turismo e Recreio, SA, from now on designated RTA, and the objective of this Regulation is to determine the park visitors’ rights and obligations, regarding its use.

Article 2
As the owner of the Water Park, RTA is the only entity responsible for its management and operation, which will be done through its own director and services, having the responsibility to:

  1. Watch over the maintenance of all areas of the Water Park;
  2. Recruit and manage the necessary staff to the service;
  3. Comply with the regulation and legislation in force for the activity in question.

Article 3
The Water Park has a complaint book, which will be provided upon request.

Article 4
The Water Park’s visitors can use it in the strict compliance with this Regulation.

Article 5
Terms of use:

  1. The visitors will have access to the Water Park upon a ticket payment, whose amount appears in the price list. 
  2. All services provided inside the Water Park, namely at the Bar, Terraces, Dressing Rooms, etc. will be payed and its prices are available at the venue on a visible spot.
  3. Holders and beneficiaries of RTA VIP usufructing titles benefit from the perks provided in the respective contract.

Article 6
Bearing in mind the imperative need of maintaining the highest levels of safety, whenever they use our slides or pools visitors must strictly comply with the terms of use described in posters distributed by several places of the venue and close to the exit platforms, as well as comply with our staff recommendations.

Article 7

  1. Children under 12 years old and not accompanied by an adult, who is responsible for their surveillance and behavior, are not allowed to enter the Water Park.
  2. The access to the Water Park is forbidden to people who may be disturbing the public order and quiet.
  3. People who carry glass objects, guns or other objects which may be used as a weapon are forbidden to enter the Water Park.
  4. Animals are not allowed in the Water Park, except for guide-dogs.
  5. It is not allowed to eat, drink or smoke at the areas destined to aquatic activities.
  6. It is not allowed to bring beach umbrellas, tents, chairs, balls, water mattress and pool floats.
  7. It is not allowed to run, push or dive.

Article 8
The following are the correct rules for sliding:

  1. At the beginning and throughout the path, the right position is the following: feet first, sit and at all times with the hands inside the slides.;
  2. It is not allowed to make “cavalinhos” or “comboios”;
  3. It is not allowed to use jewellery, rings, strings, spectacles or any objects that may cause harm in the sliding surfaces or to others;
  4. It is not allowed to use clothes with pythons or metallic buttons;
  5. It is not allowed to run or push;
  6. It is forbidden to dive in the slide exits;
  7. It is forbidden to dive on foot or on a position different from the ones indicated for each equipment, as shown on the poster affixed at the exit platform;
  8. It is forbidden to stop at any step of the tracks, as well as making chains with other users.
  9. It is prohibited to use the tracks from any intermediate point other than the launch pad;
  10. It is forbidden to remain in the reception tanks after they fall.

Article 9
Recommendations for the correct use of slides:

  1. Never put your hands outside the slides;
  2. Do not use the slides under the effect of alcohol or drugs;
  3. Do not use the slides if you are pregnant, suffering from physical, mental or cardiac illness;
  4. Leave the landing pool area as soon as possible;
  5. Follow our staff’s instructions and inform them whenever there is an emergency with anyone.

Article 10

  1. In case of any bad conduct, the access to the slides will be forbidden and the ticket fees will not be refunded.
  2. In case of any changes in atmospheric conditions, or other unexpected situations, the amount paid will not be refunded.
  3. Any kind of reservations or rented services are not accepted.
  4. The park reserves the right to close any activity without prior warning.
  5. The park is not responsible for any loss or damage of personal objects.
Ticket Office